VERY DISAPPOINTING

On receiving the (computer generated) Tax Invoice, I tried to register Sanral as a beneficiary with my bank.<br> The registration went well, but coming to the payment, my bank refused, and then I called the Call Centre.<br> After explaining the situation to the lady at the call centre, I was told to call my bank (which is not available at 19:45), then my call was transferred to another person who, after a hopeless conversation, just dropped the call - and left me without any solution or proper answer.(I was told to contact the bank.)<br> So much for an effective call centre. I just do not need to explain that the bank will also have a call centre and also have people who can't change what I have in front of me - namely a beneficiary that cannot be paid!<br> It should be possible (as with all beneficiaries), to pay the invoice with the given particulars as provided on the invoice. End of story.If I am the only idiot wanting to pay by electronic transfer, then it should be stated on the invoice that only idiots pay by electronic transfer.<br> Why have a call centre that is unable to assist? Why have operators that do not have decency to end a call properly?