Unauthorised application of credit

Finally one query has seemingly been resolved (#817462) but this credit has now seemingly been app**** to another unrelated standing enquiry (#953702) for which I have received NO correspondence from Sanral.<br> <br> Applying the credit due to my etag account to a VPC account which is in dispute in the first place is unauthorised. I can now not resolve this dispute as the VPC account is not in my name due to the car registered on my etag not being in my name.<br> <br> I have been extremely patient with Sanral, attempting to resolve my queries through the correct avenues, and all I'm met with is incompetence at each and every turn.<br> <br> Please review query #953702 and the associated VPC account generated due to this query. Then refer to #817462 from which credit has been app**** to the VPC account without authorisation. These are two separate matters and should be handled separately - by crossing the lines and getting these two entangled Sanral has further muddied the waters.<br> <br> I am the legal beneficiary of the credit resulting from enquiry #817462 which has now been app**** to a VPC account for which I am not liable and which I cannot access.<br> <br> See enquiry #*** for further information.