Topup not reflecting on account

I have toped up my etoll account with R100 over a week ago, but the balance does not reflect on my etoll account. My bank says the amount went through to Sanrals bank account, and that they cannot roll back the transaction, however Sanral is not updating my account, and as if that is not enough, now Sanral has suspended my account, and handed me over to the violations department, saying I don't want to pay my account.