theft of my money and lies

On 14 September 2014 we purchased an etoll day pass for a vehicle - against all the warnings by friends who said we are wasting our money and shouldn't be honest, because sanral will just ***** it. Well, you have. We received an invoice date 09 Oct 2014, with transactions from 14 September 2014. The discounted amount \if paid by 07 November 2014 should have been R83.38 - which would have been covered by the R100 day pass which was valid from 14 September until 14 October. When I sent a query in