The most competent person ive dealt with

Ive been trying to sort out our e-toll account since September 2015 but to no avail. every contact person ive spoken to has not been able to understand or even help me regarding this. I called numerous times and still no solution. I called in on the 19 Jan 2016 frustrated, wanting to solve this. I spoke to a lady by the Name of Elise Dercksen that was the only on that could help me. she understood my frustrations and dealt with me in a professional manner. she explained everything to me and for the first time i understood. i applaud the efficiency and i applaud her competence. Please get your agents trained as well as she is then no one would have a problem in the future. Elise Dercksen should be awarded for the best agent of the year.