Still no reply what so ever from Sanral

Thank you for your query, it is receiving attention. SANRAL will revert with a response.<br> 15:31:00 | Wed 4 Mar 15 - This is what I received from Sanral - this is not good enough at all.<br> <br> Surely if your program was up and running properly and your account department knew what they were doing, I could get my accounts sorted out without posting once again a complaint I can really do not see why does it take you guys so long just to sort out my account I am still waiting for my detailed statement and all that I get is it is receive attention but my sms threads does not stop so please explain what is going on I want an answer as soon as possible<br> <br> I still did not get any reply back from them what so ever I personally think this service is VERY POOR AND UNPROFESSIONAL <br> <br> I WANT AN UPDATE WHAT IS GOING ON OR I GO TO THE PRESS ABOUT THIS BEFORE CLOSING OF BUSINESS FRIDAY THE 13TH OF MARCH 2015