See if we care

Been with Sanral's e-toll system since day one. Been using the same trailer behind my vehicle ever since. All of a sudden now they are having a discrepancy and has threatened to charge at full rate if I don't phone the to resolve the issue. Phoned the call centre and was told that they can't resolve queries but can only lodge a claim and that that it will be investigated and feedback supp**** within two to five days. It's been more than a week now and I've heard nothing from then yet. Proceeded to phoned them again yesterday but was told that they can only assist in lodging a case and it will take another two to five days to investigate. Then out of frustration called the Sanral head office and requested to speak to the CEO. I was transferred to a lady called Susan Silva who promised to escalate the matter. As to yet no response from either the call centre or Susan. It's seems as it Sanral's attitude is \we've got you hooked