Sanral still pretty useless.

I have a pre-paid account. Due to an error on my side, it went into a negative amount. This was fixed as soon as I realized. I noticed that my pre-paid account now, makes no sense. There is money available as well as money outstanding on the same pre-paid account. How is this possible. The worst part is, I have enquired via the website on 24/5, 25/5, 25/5, 28/5, 29/5, 29/5, 16/7 and 16/7. I have called the Call Centre three times and complained on Hellopeter on 17/7. All to no avail. In fact, all my enquiries were closed as resolved. On 4/8 I get an e-mail from Sanral stating: \Please find correspondence below regarding your e-toll Complaint for case number: ***. Kindly be advised that your account has been suspended due to insufficient funds therefore transactions were sent to VPC as they have not been settled with the 7 days grace period."My account balance is"