SANRAL scores own goal

As one of the three road users who has an etag and actually pays etolls, I need to express my indignance at an email I received from SANRAL this morning. Before yesterday my etoll account showed a credit. When I travelled to KZN from Gauteng yesterday, I was unaware that toll fees are now paid by etag. Great, you'd think. You'd be wrong though. <br> <br> I was ready to pay tolls by card or cash but wasn't given this option, as the etag thingy beeped every time I sailed through a gantry. I was aware that my etoll account would show a negative balance and planned to top up my account this morning. After all, SANRAL makes provision for a 7 day grace period, right?<br> <br> WRONG! This morning I received THREE (!) emails from the Roads Agency to say my account is R108 in arrears and tha it's been suspended.<br> <br> Really, SANRAL? With this level of disregard for people who (stupidly perhaps) pay their etolls, does it still surprise you that almost no-one pays etolls.<br> <br> I want an apology.