SANRAL DOES NOT RESPOND AS THEY INDICATED

On the 7th of January I posted a complaint related to lack of customer focus and customer service. I received and e-mail from SANRAL on the 11th of January, indicating that they will respond to address my complaint, as well as, within 54 hours excluding weekends, requesting that I tell them how well SANRAL responded.<br> <br> Well, my query has not been dealt with, and I have had NO response from SANRAL regarding my complaint. In addition, no one has requested me to respond as to how my complaint was dealt with. I guess this should not surprise me, judging by the way my initial query was handled by the Jet Park service centre.<br> <br> However, they are very quick to ask for money, when the balance in my account is low. Seems like their system is set up to act as a vulture or parasite only, and not to look after the people who pays for their (sic) service.<br> <br> As I stated before, I am not trying to get out of paying the fees. All I want to have someone do, is to sort out my account, as it still indicates that there are outstanding fees which have been sent to the VPC centre.<br> <br> Is SANRAL scared to sort this problem out, or is there no competence to resolve this issue? I hope someone responds.