Sanral canot get it right!

I have been compliant since 3 December when E-Toll were introduced on both my vehicle. I have a pre-paid account and two tags. Recently I allowed my account to go to R0.00. I mostly ride a motorcycle and cannot hear the beeps of the tag. Still, my fault. As soon as I realized this I transferred funds to my e-toll account. By now, the passes under gantries with the pre-paid account at R0.00 was classified as \Unpaid Tolls in Grace Period"by Sanral. The amazing thing was"