DW
David W

1 reviews | Active since Sept 2014

29 Dec 2015, 15:16

Sanral can't supply me with the details of debit

Firstly a vehicle we sold and that I personally deleted off our account and handed in the e-tag at a kiosk miraculously reappeared on our account even though the vehicle was registered in the name of the purchaser on the 28th of February 2015. I am now unable to delete the vehicle from our account due to the account being suspended for reasons below.<br> <br> Secondly an amount of R277.43 was debited to our account and the call centre can't supply me with the details until I have paid the outstanding amount. We have a prepaid account and this debit then depleted our account totally and our account was ever so kindly suspended. How can Sanral just debit an account without being able to supply the account holder with the detail of the transaction? No matter which dates I tried to pull transaction lists of on the website no list could give me the total debited. Even a visit to a kiosk was fruitless, not even a threat of a ***** charge could get any reaction from Sanral. Leave a bad taste in the mouth.<br> <br> So much for doing the right thing by registering,<br>

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Replies (1)
Sanral
Sanral's reply19 Jan 2016, 14:38
Official
Hello Finacc8230,

Thank you for your query, it is receiving attention. SANRAL will revert with a response.