SANRAL ADMIN NIGHTMARE

Today I went to the e-toll office at Cresta to hand in Dispute Forms as I am receiving accounts for a vehicle that was sold some months ago. When asked what the dispute was, I informed the official that this car was no longer registered in my name and that I wanted them to amend their records accordingly. Imagine my surprise when I was told that until 'someone' pulls the e-Natis records, I will continue to receive these accounts even though this dispute has been logged. I then enquired as to who the 'someone' was that i could contact in order to have them pull the e-Natis records and was told to contact the VPC Centre. When I informed her that it was the VPC Centre who had sent me to her with the Representation Forms in the first place, she just shrugged her shoulders. I am therefore in the unenviable position of no longer having this particular motor vehicle but still receiving e-toll accounts for it and, if the official at Cresta is to be believed, will continue receiving these accounts in my name for the foreseeable future! VIVA SANRAL - WHAT A GREAT JOB YOU ARE DOING!!!