Sanral

On the 26th of March 2018, I topped up my E toll account with R350. After my bank card was swiped for the transaction of R350 the lady at the till said that my transaction didn't go through and that she needed to re-swipe my bank card. I told her that I didn't receive an sms confirming that the money was reversed. She insisted to re-swiped my bank card and swiped another R350. She told me that after 7days if the money was not reversed I have to come back with bank statements to prove that the money was not reversed. I went back after 7 working days with a stamped bank statement and a call was logged to Sanral to reverse the extra R350. It’s been another 8 working days and I'm still waiting. After making a call to Sanral they asked me to re-send new bank statements. My problem is that I already supp**** them with the bank statements and why am I supposed to send another one to them again. Are these people aware that it's taking time and money which I don't have for all this up and downs they asking me to go through for this R350.

I am not owing this people anything and instead they owe me. They should fix their problems and not shift their problems on to me.

THIS IS MY MONEY AND I AM NOT BORROWING IT FROM THEM!