Refund

I have made a payment of 2000 in 12/12 2015 December and on the 14/12/2015 I bought R230, I made a payment in my etoll account instead of VPC account I request a refund so I was told that I won't be able to get the whole amount of R2000 since there was there outstanding balance on my prepaid, Then they deduct the amount that they said I'm owing the balance left was 1300 that I was supposed to get. I have Email the proof of payment from checkers, which has my initials my telephone number and my card number.<br> <br> I receive a phone call from Zanele at claim department and told me I should bring the letter from the bank for proof of banking details which I did after few day I received the phone call saying they wont refund me because they are not sure that is me who made that payment I can pick a slip anywhere. On the 4/02/2016 I received an email saying that should I wish to be refunded on my personal bank account I should provide them with the letter which I did their enquiry reference is ***. Then I spoke to lungile about my issues then she told went back to complaints about my issue then she told me that they wont refund me because they are sure that is mu who made a payment. <br>