poor service delivery

we recently traveled to bloemfontein to visit family. before left springs i went to top up my e toll pay as you go at pick&pay in springs and within an hour the money reflected in my e toll account and we we left for bloemfontein. the day before we left i went to pick&pay to to pup again with no luck this time. i contacted the e toll office in gauteng to query the account when i were told that the monies will only reflect in the account between two to five days which is to me poor service delivery but when it comes to suing the public the response is fast with money ******* from road users. i will no longer support sanral with e toll fees. we are already paying too much tax to the government to waste.