Poor Service

On friday the 23rd January i went to sanral office and paid an amount of R134. I wasn't issued with a receipt instead a case was logged and I was issued a reference number. i was told that I will be called within 24 hours. on friday the 30th I went to the office again because no one called me. they escalated the case again. till today my money disappeared on sanral system and i have an unpaid bill which I paid. no one called me. you complain about SA people not paying you whereas you cannot sort out your systems. Worst part i tried to pay other outstanding amounts but the system couldnt take my money on the 30/1/2014. I tried being a good citizen by taking responsibility but I guess i shouldnt even consider going near your offices to pay because my money get lost and no one takes accountability. Geniet die dag