POOR SERVICE

I registered a Top Up account with Sanral.<br> I was on leave during December 2014 when R880 was deducted from my bank account.<br> I logged a query at Sanral's offices in the Kolennade Shopping Centre on 9 Jan 2015 as they required a bank statement as proof thereof.<br> The agent said it will be resolved and someone will contact me within 5 working days.<br> I followed up with the CC on 20 Jan 2015 at which point the query was escalated with a notification that they should revolve and call me back the next day.<br> Up until today nobody contacted me about this amount being deducted from my bank account but not reflecting on my Sanral account.<br> I followed up with the Sanral CC again today.<br> The call was transferred to a Supervisor twice but never answered.<br> I held the line for 15 minutes without being assisted. <br> <br> The only reason why I still have my e-tag is for the Bakwena tollgate at Zambesi - definitely not for the gantries.<br> <br> Clearly this is a supporting factor to the millions of rands due which can't be repaid to the Government Pensionfund used for this purpose.<br>