Poor Customer Service

So dissapointing to deal with inefficiency while in South Africa putting my fathers affairs in order following a stroke. And even sadder to not receive help when you call; am I on the other side typing the enquiry NO Do I know the policies and procedures NO But I am expected to have submitted the right information to get someone to call me or email me!!!!! Well done Etoll and Sanral for your efficiency and lack of assistance!!!! You do realise I could have left this to take whatever course it did but I was diligent enough to follow through on your communication!!!