Payments STILL NOT reflecting on my account

I refer to my complaint lodged on 22/4/2015 quoted below which has STILL NOT BEEN RESOLVED.<br> <br> \I tried topping up my account on your website and through your call centre on 31/3/2015 with 2 different credit cards and all transactions were declined (5 attempts of R81.74 each). I've sent you an email on 31/3/2015 about this problem without any response. From 3/4/2015 to 8/4/2015 four of these transactions went through my credit cards but weren't allocated to my etoll account. I emailed you on 3/4/2015