Payments not reflecting on my account

I tried topping up my account on your website and through your call centre on 31/3/2015 with 2 different credit cards and all transactions were declined (5 attempts of R81.74 each). I've sent you an email on 31/3/2015 about this problem without any response. From 3/4/2015 to 8/4/2015 four of these transactions went through my credit cards but weren't allocated to my etoll account. I emailed you on 3/4/2015, 6/4/2015 and 8/4/2015 with proofs of these payments and called your call centre several times to follow up. You opened an enquiry for \All other Claims"on 8/4/2015 (number ***) which were not actioned by 11/4/2015 when I logged a complaint on your website (number ***). To date I still have had no reponse to any of my emails to you and both the enquiries have not been resolved. How long does it take you to allocate the funds to my account? Sanral currently owes me R326.96 and as indicated in my emails I will not be making further payments until Sanral either refund me the R326.96 or allocate this to my account. <br> <br> BY WHEN ARE YOU GOING TO RESOLVE THIS MATTER????"""