Payment via sanral web not reflecting!

To reduce any potential legal issues I registered for an e-tag.<br> <br> Every month I make a top up payment via the Sanral Etoll web page.<br> <br> On the 31st of March to the 4th of April I made 3 attempts to top up my account _ the website timed out and my account balance does not show any payment made (as confirmed my my telephonce conversation with Zanditle Sebego REF *** this morning).<br> <br> My bank account however shows that the funds were deducted and paid to Sanral.<br> <br> I'm unable to provide a proof of payment other than my full bankstatement as the website time out and did not provide me with the usual top up notification.<br> <br> Zandile however wants me to send my full bankstatement (with my name, bank account number, balances etc) to a general email address [Email Removed]<br> <br> Surely Sanral should start preparing for the Protection of Personal Information Act (POPI) that was promulagated last year??<br> <br> I will gladly send my details to a singular address or present my bank statement to a kiosk closest to me but NOT to a distribution group.