Payment not reflecting

On Sunday 5th of July I tried to pay into my prepaid e-toll account. on the first try in kept saying contacting bank please wait. After a long wait it said that the transaction had failed. I repeated the transaction only to get the same message. However my money has been taken off my bank account now twice.<br> I have called and emailed to try and get this sorted out only to be told I cannot speak to anyone and must wait for the response from my emails. Yeah right!!!!! I am now R400 out of pocket when I only wanted to top-up with R200.<br> Please could someone call me to sort this mess out.<br> Regards<br> Mrs Wyer