payment

Hello,On Monday i registered for etoll and on Tuesday i made a payment then called the call center because i saw that my account is still on pre-active status even after payment.I spoke to Samuel(agent)who advised that i should send a proof of payment which i did. Wednesday i called the center again and they lady i spoke to said she will query from finance department and will call me back which she did not.Today i called again and the guy advised i should speak to my bank and i advised him how can i speak to my bank if i paid and send the proof of payment so i asked to speak to supervisor was put on hold for over 30 minutes and they drop the call .I tried but i am not going to pay anything until my query is resolved if this is how we get treated for doing the correct thing.THIS IS BAD SERVICE