Pay back my money!

<p>I am owed 2 refunds from the time that I made payments in April 2016. A truck with a similar registration number was erroneously billed to my account for the period relating to the 60% discount and again in the period after the discount. In both instances I was advised to make payment and that I would be refunded. I made both payments on 30 April and at that time registered for e-tolls and got the tag. For the one payment, a query was logged on my behalf at the outlet in Boksburg and the other I was told to contact the call center. It is now June and nothing.</p> <p> </p> <p>I have sent emails - nothing. Call me back requests - never happened. Called the centre at a time the systems were offline. Agent took my contact details and said she'd call me back when the systems were back online. Again, nothing. Called again and spoke to an agent who wasted my time, transferred me to another who again wasted my time and was again transferred to another department. After staying on the line for some time, the automatic voice machine let me know that there was noone to take my call... No surprise there! That cost me R40 in air time. Sanral, you owe me that too!</p> <p> </p> <p>Since 2013, I had hoped that Sanral would have efficient processes and procedures. Oh yes, and competent agents. Now here I am on HelloPeter. I'll be lucky to get that generic response. Such *******! </p>