Not even the courtesy of a cut and paste.

<p>I should have suspected, after Sanral took a few years to open a second lane to the oTongaat offramp that feeds into a school of 1200 pupils, that Sanral would not respond to the post. Other complainants at least receive a cut and paste, and I was convinvinced that I would receive same. Heck, the etoll section has the most complaints on Hellopeter, and therefore the most cut and paste responses, without even contacting the customer. I know Sanral pay a fee for doing this, is this not an opprtunity for customer service, or even to improve the business if this is possible. Again, for anyone at Sanral at oTongaat there seems like there is no control or supervision. There are often long queues, 20 minute waits, simply because sanral cannot open enough toll booths. And why not introduce a tag lane and a credit card lane? It is not difficult to work out that long weekends, Fridays and Gauteng school holidays require more booths to be open? To wait 20 minutes on a Friday simply because only two booths are open is frustrating. Surely it cannot be diffult to open more booths when the toll gate is going to be busy. Is there any management at all at the toll booth? I think not. If there was , then more booths would be open when there are queues from the airport turnoff. To summarise 1) Introduce management 2) Open more booths during busy times 3) Anticipate busy times, its easy 4) Introduce a tag lane and a credit card lane</p>