No Response

I installed an e-Tag in both my vehicles, I recd notification that I need to top up, I called after recieving a text stating my account has been suspended on the 22-12-2015, this is after leaving numerous messages with the call centre for someone to call me regarding my account. I then called again only to have the phone put down in my ear, I tried again the first week of January 2016, only to get the discount department who promised me someone would call me back, I am still waiting. I tried calling today 18-01-2016, the system is so complicated that I have given up. I am due to travel to JHB next week and need this sorted. This is my second HP posting, no one ever calls back. It seems that SANRAL may be another **** company trying to ****** money from people and when you call to enquire about your acc they are not interested. I hope that someone will call me this time round. I have had numerous texts saying they are looking into my problem. What a joke.