Most disgusting service

Despite multiple conversations with your call centre, branches and Regional Managers (Phillip and Lucky) we have not come closer to a solution:<br> <br> On Friday the 28th of August, I paid a visit to your branch after receiving a statement indicating an outstanding balance of R3 600. The consultants at the kiosk could not help me and transfer me to your Sanral offices. When I got there, I was informed that they are not a service centre and referred me back to the branch. I insisted to speak to someone with authority as it was your branch staff that told me to come to your offices. After waiting for more than half an hour Philip came down and was very helpful at first, indicating that he will get the matter investigated and get back to us as soon as possible. During the visit Phillip mentioned that although we have made payments on the account some of these amounts were moved to a secondary account, where interest has been charged. He explained that the matter will be rectified and all additional interest charges will be written off. Up to date none of this has been done.<br>