Inefficiency at the highest level

I expect a cut and past response to this complaint, and then nothing. 1) Sanral do not respond to emails or answer their phones 2) My etag sold by a caravan at Tongaat does not work. There is no way of swapping it in KZN!!! The tag that was sold to me from a caravan window is faulty!!!!I went to an etoll shop at Benmore Gardens in JNB to sort it out , only to find that the store, advertised on their website, closed two years ago. At Tongaat, took me 45 minutes as the only customer in the q to get the tag, but what now? 3) I am not receiving statements, but I know for a fact that the promised frequent use credits are not being received. 4)Is it worthwhile having a tag if the geniuses at Tongaat allow anyone to use the the lane, causing much delay. 5) When I pointed out previously that to have one lane open to service a school of 1000, after THREE years, an employee in PMB phoned me to moan at me? Surely it is easier to open a second lane to help pupils get to school on time? 6) there are normally insufficient gates open. It is not difficult to predict demand for weekends, Easter, holidays etc. In conclusion , Sanral are totally *********** and I know that this email will get a cut and paste response, with no action whatsoever.