EXTENDED DISCOUNT REFUND

933596 - this case was opened and closed with no response about my case. <br> <br> 933582 - This case was logged in July for my refund and nothing till date. It apparently needs to take until September for the discounts to be paid back into my account but nothing. I pay my account and never in arreas but when you have to do your bits you dont. I call 10x a day and get disconnected using my airtime and no sense of urgency at all. <br> <br> 986898 - another case was opened and nothing till date -same issue <br> <br> Iv asked for the manager to call me and they said they escalated the case and someone will call me in 24hours and nothing since July 2014. All im asking is for my discount back into my account pease. I know you are a typical government agency but please do what you should and we will do the rest as citizens.<br> <br> Im sick and tired of calling your incompitent call centre for this. Clearly no one knows what they are doing. <br> <br> Urgent feedback required. July - January is too long.<br> <br> Is that all Sanral does to respond to compaints...<br> <br> \Hello Dimples25