Etoll payment not received

I made an internet payment via the etoll centre on 4 Feb 2015. I got notification from my bank that the transaction went through however i got a notification from Sanral saying that payment clearing failed. I have tried on numerous occasions to get this sorted out and my bank says that i cannot reverse a transaction on my side, and that it needs to be done by Sanral who needs to instruct their bank. I have logged numerous customer queries and have phoned etoll many times. Ref number for calls 4/02 - ***. 5/02 - ref ***. 11/02 - ref ***. Claim enquiry ref ***. Nobody can track the payment made and i am now R450 short. My account has now been suspended and i know that i will have to foot the bill for penalties if this is ever sorted out. Not fair for a regular paying customer SANRAL. Please sort out ASAP cos your call centre agents cannot help.