Etoll night mare

On 2016-06-06 I went to Doornport Engene garage to top my Etoll but I found one lady there by Etoll she was on the phone I gave her to registration number of my vehicle but she punched a wrong registration coz of the phone she was on the money was loaded to someone she couldn't reverse the problem, it's been weeks I have been send from peeler to post for them to reverse the money to my account Up until today I have not received my money I am using cash on toll gates which I didn't budget for