Etoll dont pay refunds

On 27 December 2017 I made the mistake of accidententally payingR4600 into my Etoll account instead of my Wife's account. I went to the e-toll oiffice at Reds Mall in centurion and the service was excelent. the lady asked for my proof of payment and bank statements which I submitted to her and she submitted the claim on my behalf. i also received emails from etoll stating that the claim was approved and the money will be paid back. I called in February to ask about the money refund and the etoll consultant informed me that the money will be paid back within 60 days from th eapproved day which was 11 January 2018. On 12 March 2018 I spoke to another consutlant who said that the finance department told her trhe money will be paid in on that Friday 16 March 2016. still nothing I cale on 19,20,22,23,26 and 27 March every day and asked for my money. each time they put me on hold to talk to finance. after holding for 5 to 10 minutes they tell me they will calll me before the end of the day. I must say that the consultants are very professional and really tried to accomadat me but the money is still not in my account.

my etoll acount is R4000 in excess and I have to explain myself every time.

But when I skip a top up payment I emmediately recieve emials and letters in the mail that my account is in arrears and I need to pay.

whyis it that these companies can harras you when you owe them R100 but they cant pay you R4000 back into your account. keeping money that does not belong to you is theft.

Patheticcccccccccc!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!