Delay in Refunding of Payment

I made a payment to the wrong SANRAL account and reported it to the call centre on 23 September 2015 and a very polite service centre employee requested me to do send an email to [Email Removed] I received response within 24 hours that the matter was receiving attention. That was the last I heard from SANRAL. <br> Unless I request an update I receive no response from SANRAL. I have to date received 12 replies from SANRAL informing me \We wish to inform you that your case is being attended to". SANRAL send to replies for every one enquiry. <br> On 25 November 2015 I went to the SANRAL branch in Menlyn Mall"