Continued uselessness by apparently every employee

http://hellopeter.com/sanral/complaints/years-now-no-resolution-***<br> <br> Still not sorted yet their latest email communications to me again marks the issue as \closed"- hence for the probably the 100th time now nothing will get resolved.<br> <br> Absolute pathetic - Eventually a live person Wilma calls me initially sounding intelligent but then turns out to be just as useless at understanding and addressing the problem"