CB
Celia B

1 reviews | Active since Feb 2014

07 Oct 2015, 11:00

Charged for registration not in my name continues

After lodging my complaint twice here on Hello Peter and several times by email, the replies are always the same. An email with a list of things that I need to do. I have done ALL of those things, and submitted them, and Sanral in its wisdom has continued to refuse to make the necessary change. No one calls me. No human being consults and discuses the problem with me. All I receive are these repetitive emails with a list of what to do, that already has been done. Seriously, Sanral must be the worst administrative system I have ever dealt with. I am a law abiding citizen, happy to do my bit, even OK about paying etolls if that is what the law requires. But this business of continuing to charge me, continuing to send me the same information that Sanral already has, and never trying actually to SOLVE the issue is customer abuse.

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Replies (1)
Sanral
Sanral's reply12 Oct 2015, 09:58
Official
Hello celiabeaumont,

Thank you for your email, it is receiving attention. SANRAL will revert with a response.