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deetlefsherman D

1 reviews | Active since Jun 2013

10 Oct 2015, 06:29

AN ANGEL CALLED OUMA ! YES FOR SANRAL SERVICE !

Thank you Ouma ! For the telephone call out of the blue ! For the understanding ! For taking ownership and resolving ! The previous time I had to fly to JHB from Cape Town - this time Sanral identified the ******* number plate charged on my account, and yes, Ouma/Sanral took action. Within 24 hours Ouma resolved the issue ! This is the service we all looking for !<br> Words are too little to thank Ouma for understanding, for going the extra mile, the caring and comfort, the ensurance that the issue/problem will be solved within 24 hours - no action required from my side (client)

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Replies (1)
Sanral
Sanral's reply12 Oct 2015, 10:09
Official
Hello Herman Deetlefs,

Thank you for taking the time to report the positive Customer Service you have received. Your compliment has been forwarded to the relevant Department for acknowledgement.