Worst Service by far from Etoll payment to be refunded to customer pending Since 4 April 2016 {5 Months}

<p>To whom it may concern</p> <p>Worst Service by far from Etoll payment to be refunded to customer pending Since 4 April 2016 {5 Months} </p> <p>How many calls and how many visits to etoll kolonnade is this going take. On the 22-03-2016 the amount of R545.10 was paid inside Absa Bank into the VPC aCCOUNT ********** 5496 TO QUALIFY FOR 60% Discount . On the 15 April 2016 we followed up with gelderblom and she said money was paid into wrong etoll account. She said proof of payment should be send via email was send on 15 April 2016 09:06 am and confirmation was done at 1 pm and 3pm and gelderblom confirmed email was received and will be resolved. I did a store visit to etoll kolonnade on 25 April 2016 and was advised to pay money again at FNB other wise 60 % would be lost ********** 7579 R545.10 was paid again for the second time. Case number 150745 was opened on this day and I was told after giving them my bankstatement that the money would be refunded in 7 days . Calls and case numbers with date attached.</p> <p>18May ref ********** 9901 Zaneile</p> <p>2 June ref ********** 4142 Tindelie</p> <p>13 June ref ********** 285 Bonols</p> <p>16 June ref store visit to kolonnade new case opened ********** {Bankstatement given again}</p> <p>28 June 2016 ref ********** 308 Pretty</p> <p>7 July 2016 ref ********** 182 Ashley same day Margret ********** 690</p> <p>25 July ref ********** 6294 Happy</p> <p>15 August 2016 Ashley ref ********** 951 proof of payment send again</p> <p>16 August 2016 Happy Ref ********** 520</p> <p>1 September 2016 Ashley Ref ********** 430</p> <p>07 September 2016 Store visit Kolonnade e tag store</p> <p> </p> <p>After all the calls emails and instore visits today it was confirmed Amanda case ********** that no banking details was received. I am very dissapointed in the service and would like to reciieve my money back into my Bank account. With every call they said 7 days no we are looking at 5 Months already. NOT GOOD ENOUGH ANYMORE. PLEASE ASSIST!!!!!</p> <p>Id Number : ********** 014085</p> <p>Cell ********** 693</p> <p> </p>