Based on recent customer reviews, Sanral E Toll receives predominantly negative feedback centred on unresolved billing disputes, blocked tags, and difficulty reaching support channels. Customers consistently mention frustration with payments not reflecting, incorrect vehicle classifications, and queries that remain open despite being marked resolved. A recurring theme is poor attitude from toll plaza staff and unworkable app or website links for updating payment details. On a more positive note, some customers highlight efficient call centre agents who resolve tag activations and recycling requests quickly and courteously when reached.
TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Sanral E Toll
What do customers say about Sanral E Toll?
Based on recent customer reviews, Sanral E Toll receives predominantly negative feedback centred on unresolved billing disputes, blocked tags, and difficulty reaching support channels. Customers consistently mention frustration with payments not reflecting, incorrect vehicle classifications, and queries that remain open despite being marked resolved. A recurring theme is poor attitude from toll plaza staff and unworkable app or website links for updating payment details. On a more positive note, some customers highlight efficient call centre agents who resolve tag activations and recycling requests quickly and courteously when reached.
Is Sanral E Toll trustworthy?
Sanral E Toll has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Sanral E Toll across 176 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2019
Useless - Non-existing service
Requested change to minimum amount on our account *** 27 July 2026 received enquiry reference *** 29 July 2026 After that just nothing else happens.
1 reviews | Active since Nov 2019
Useless - Non-existing service
Requested change to minimum amount on our account *** 27 July 2026 received enquiry reference *** 29 July 2026 After that just nothing else happens.
1 reviews | Active since Aug 2026
Poor Customer Service
Absolutely shocking turn around time for online queries, specifically for payment issues through their payment portal. 2 weeks and counting with no resolution and nothing more than an automated response.
1 reviews | Active since Aug 2026
Poor Customer Service
Absolutely shocking turn around time for online queries, specifically for payment issues through their payment portal. 2 weeks and counting with no resolution and nothing more than an automated response.
1 reviews | Active since Feb 2023
Service failure
I made a payment at quagga plaza toll gate, there was technical errors and my money never reflected on my account but it was debited from my account. I have sent through a bank statement as instructed to this day my tag is blocked and my query is not yet resolved. Tired of making unlimited follow ups as this is going nowhere. Case : *** This is so unacceptable
1 reviews | Active since Feb 2023
Service failure
I made a payment at quagga plaza toll gate, there was technical errors and my money never reflected on my account but it was debited from my account. I have sent through a bank statement as instructed to this day my tag is blocked and my query is not yet resolved. Tired of making unlimited follow ups as this is going nowhere. Case : *** This is so unacceptable
1 reviews | Active since Dec 2023
CUSTOMER COMPLAINT
Good day I trust this email finds you well. I am RETHABILE RANTENNE, TAG NUMBER: ***56 6958, REGISTRATION NUMBER: XBK 663 GP. I would like to lodge a complaint against an Employee of GRASMERE TOLLGATE ONRAMP 71 FROM VAAL INTO ENNERDALE. I arrived at the On-Ramp today [ 2nd April 2026 at 11:05, with an impression of the boom opening to my convenience, it happened that the tag couldn’t read and I reversed to the window for assistance. The lady whom I couldn’t get her name didn’t even bother to look onto my side for assistance, I had to call her to give her the tag and do it manual. She rep**** in Zulu say I am far, to my understanding with her statement I was far from tag reader, I then put back the tag reversed further back to try again and it did not work, I went back to the window to give the tag for her to rather do it manual and with purely attitude she repeated in zulu saying “You are far” then I asked her what does she mean I am far since well I tried again. That’s where I became ****ed off that number 1 she never bothered to give attention to my tag not reading, number 2 she never bothered to tag my tag and do it manual. Number 3 she has an attitude towards me as a customer. I went out of the car to give her the tag to do it manual and I did reply to her that she is really been so bitter about assisting me and she rep**** saying “ I am complaining for a mere R2.50 discount” who the **** is she to tell me I am complaining and saying she is bitter for the mentioned amount, I am sick and tired of the bull**** service rendered at GRASMERE TOLLGATE and their EMPLOYEES who has attitude towards customers, this is not the first time they are doing this to me as an individual, it has been an ongoing then everytime the tag reader doesn’t read my tag. She has the ****en audacity to tell me that I am complaining yet I am paying R2.50, I bought the tag for my convenience to avoid getting the attitude from this employees who are always bitter, major of them don’t have a sense of humility. They are always angry and I don’t understand if a person doesn’t like their job why they don’t resign and give those that are looking for employment an opportunity. I am not always complaining but this one, I felt that I need to escalate it and SANRAL must deal with this accordingly. I have reported to the supervisor whom she took heard my complaint and took my details and said she will escalate it to her boss to contact me.
1 reviews | Active since Dec 2023
CUSTOMER COMPLAINT
Good day I trust this email finds you well. I am RETHABILE RANTENNE, TAG NUMBER: ***56 6958, REGISTRATION NUMBER: XBK 663 GP. I would like to lodge a complaint against an Employee of GRASMERE TOLLGATE ONRAMP 71 FROM VAAL INTO ENNERDALE. I arrived at the On-Ramp today [ 2nd April 2026 at 11:05, with an impression of the boom opening to my convenience, it happened that the tag couldn’t read and I reversed to the window for assistance. The lady whom I couldn’t get her name didn’t even bother to look onto my side for assistance, I had to call her to give her the tag and do it manual. She rep**** in Zulu say I am far, to my understanding with her statement I was far from tag reader, I then put back the tag reversed further back to try again and it did not work, I went back to the window to give the tag for her to rather do it manual and with purely attitude she repeated in zulu saying “You are far” then I asked her what does she mean I am far since well I tried again. That’s where I became ****ed off that number 1 she never bothered to give attention to my tag not reading, number 2 she never bothered to tag my tag and do it manual. Number 3 she has an attitude towards me as a customer. I went out of the car to give her the tag to do it manual and I did reply to her that she is really been so bitter about assisting me and she rep**** saying “ I am complaining for a mere R2.50 discount” who the **** is she to tell me I am complaining and saying she is bitter for the mentioned amount, I am sick and tired of the bull**** service rendered at GRASMERE TOLLGATE and their EMPLOYEES who has attitude towards customers, this is not the first time they are doing this to me as an individual, it has been an ongoing then everytime the tag reader doesn’t read my tag. She has the ****en audacity to tell me that I am complaining yet I am paying R2.50, I bought the tag for my convenience to avoid getting the attitude from this employees who are always bitter, major of them don’t have a sense of humility. They are always angry and I don’t understand if a person doesn’t like their job why they don’t resign and give those that are looking for employment an opportunity. I am not always complaining but this one, I felt that I need to escalate it and SANRAL must deal with this accordingly. I have reported to the supervisor whom she took heard my complaint and took my details and said she will escalate it to her boss to contact me.
1 reviews | Active since Feb 2014
not the best service
its now been 13 days - of getting my tag linked to get the discount for the Carnival city toll gate , this office is so helpful when you are there - but on email - they let you do everything over and over again - Princey is the person who assist me - and i am still not sure after 13 days if this is sorted - I just wanted to link my tag - which also just stopped working - to be linked so i can get my discount as i use this gate 40 times or more - i still have no clue if this is sorted, Not the best after service - we are paying customers - and Sanrol is not a goverment placed - customer services is not alot to ask
1 reviews | Active since Feb 2014
not the best service
its now been 13 days - of getting my tag linked to get the discount for the Carnival city toll gate , this office is so helpful when you are there - but on email - they let you do everything over and over again - Princey is the person who assist me - and i am still not sure after 13 days if this is sorted - I just wanted to link my tag - which also just stopped working - to be linked so i can get my discount as i use this gate 40 times or more - i still have no clue if this is sorted, Not the best after service - we are paying customers - and Sanrol is not a goverment placed - customer services is not alot to ask
1 reviews | Active since Feb 2024
Resolving queries when it is not resolved and giving automated email replies
Good day, I am writing with reference to enquiry numbers ***, ***, and ***, all of which have been marked as resolved. Unfortunately, the issue remains unresolved. I am still unable to add my new card on the mobile app, and the alternative option you provided to change payment arrangements does not apply, as I require the account to be prepaid. This level of service is unacceptable. In the 2–3 years I have been using the SANRAL mobile app, every enquiry I logged was properly resolved. I have never before encountered such persistent issues or such poor customer service. I kindly request that this matter be properly addressed and resolved. Please refrain from closing the enquiries until the issue has been fully rectified.
1 reviews | Active since Feb 2024
Resolving queries when it is not resolved and giving automated email replies
Good day, I am writing with reference to enquiry numbers ***, ***, and ***, all of which have been marked as resolved. Unfortunately, the issue remains unresolved. I am still unable to add my new card on the mobile app, and the alternative option you provided to change payment arrangements does not apply, as I require the account to be prepaid. This level of service is unacceptable. In the 2–3 years I have been using the SANRAL mobile app, every enquiry I logged was properly resolved. I have never before encountered such persistent issues or such poor customer service. I kindly request that this matter be properly addressed and resolved. Please refrain from closing the enquiries until the issue has been fully rectified.
1 reviews | Active since Jul 2011
Very efficient and friendly service!
Registration numbers in KZN have changed, and I thought I would update my vehicles on the app. I deleted the old vehicle first, and with that I deleted the tags. I phoned the help centre, and was served promptly, no waiting. A very friendly lady helped me efficiently and "recycled" the deleted tags without any issues. I received a confirmation email a couple of hours later. Very efficient and friendly service, well done!
1 reviews | Active since Jul 2011
Very efficient and friendly service!
Registration numbers in KZN have changed, and I thought I would update my vehicles on the app. I deleted the old vehicle first, and with that I deleted the tags. I phoned the help centre, and was served promptly, no waiting. A very friendly lady helped me efficiently and "recycled" the deleted tags without any issues. I received a confirmation email a couple of hours later. Very efficient and friendly service, well done!