Unable to top up E-toll account

On 13 Oct 22 I went to the Rigel Ave office where I always top up my e-toll account 6424XX. I was told that the account was closed on 12 Aug 2022. They could not tell me by whose authority or give me a printout of the account.

On 15 Oct 22 at 14:20 I contacted the call Centre and again was told that my account was closed on 12 Aug 22. On 12 Aug 22 I was working and not near an e-toll Service Centre. Again they were unable to tell me by whose authority, or why the account was closed.

I did not request or authorised SANRAL to close my account.

I have been a loyal and paying customer since the BEGINING of the e-toll system. SANRAL must please reinstate my account as soon as possible. But if SANRAL make it impossible for me to pay my account, what must I do? Stop paying?