Unable to refund me : COMPLAINT Case number : ***

Hi Sanral E-toll,

On the 05th December 2017, i went to Midrand sanridge etoll shop to load my card.

I asked the teller to load R100 and she mistakenly loaded R800 . I was not aware until i got home. I swiped my card for payment. What puzzles me is that if you can swipe the card for payment surely you can reverse it via swiping again. But for sanral etoll is not the case. You are quick to collect our money but you don't have the reversal process in place in case errors like this happen. Clearly you don't care about your customers but to enrich yourself. Very sad.

On the 06th December 2017 , i went back to the shop to ask for the refund and they are telling that they don't do reversals at the shop. I had to lodge a case for finance department to handle. What is sad is that even the shop manager does not know when the refund will happen.

I'm very disappointed in your service and now i understand why people refuse to pay e-toll. If you fail to correct small thing like reversal, how can the nation trust you with big things.

Like really....

PLEASE REFUND ME AS SOON AS POSSIBLE. DON'T MAKE YOUR ISSUES MY PROBLEMS. IT WAS NOT ME WHO MADE A MISTAKE.

CLEARLY YOU DON'T CARE ABOUT YOUR CUSTOMERS BUT YOURSELVES AND YOUR SYSTEM.