Take my money but don't recharge my account.. day 3 now

<p>On monday 10th Oct i logged onto Sanral website to do top-up payment for my etag.. i am one of the few people who do actually pay.. and then i followed their links, add bank details, they contact my bank for pmt, i enter my otp from std bank for this transaction, payment went off my account on monday 10 oct, NO RECHARGE ON ETOLL and today is Wed 12th oct, i have sent them my bank statement after i had to prove they have my money, called the call centre again, operators cannot assist me, telling me it takes days to recharge, i have been doing this more than a year and a half using their top up on their site, and ALWAYS the money reflected immediately, spoke to supervisor Kabelo, who will escalate again to finance, this has now been escalated since yesterday, he told me he won't be in tomorrow, so i am just left to wait for them to recharge my account when it's eventually sorted out their side, no urgency what so ever, i must just continue paying more money with my card to get home.... I see this as theft... and they don't have a care in the world... and don't think they will give me a follow up call.... no you the paying customer, will pay even more in phone bills to try and get what YOU PAID FOR... Our acc no is 691106, enquiry ref ********** </p>