SNRAL ripping their clients off and not accommodating them.

Today at the N17 Plaza, the e-toll lane going to the N3 towards Alberton, was not working. I proceeded to a manual lane. The tag reader did not read my tag there either. I payed the R6 and proceeded to the boom where my tag was read I was charged again (confirmed it by checking my account). I reversed and asked for my R6 back. I only got a Cash slip back. And now they want me to stop there and get my cash back but do not want to credit my account. The reason for the e-tag is so that I do not waist time in a ****** line and to mage that as painless as possible. Now the Gantry in front of the plaza coming back from the N3 going back to Boksburg/Springs also started charging us R4.55. That’s like 200m - 300m away from the Plaza and pushes that side of the Plaza toll up to R10.55. This is even a bigger *******. Why may we not get this as a discount on the Plaza boom. Better yet. Why may we not get the plaza for free as we ARE and DO support the e-toll System. This is causing me to rethink this whole owning an e-tag thing.