Resolving queries when it is not resolved and giving automated email replies

Good day,

I am writing with reference to enquiry numbers ***, ***, and ***, all of which have been marked as resolved. Unfortunately, the issue remains unresolved. I am still unable to add my new card on the mobile app, and the alternative option you provided to change payment arrangements does not apply, as I require the account to be prepaid.

This level of service is unacceptable. In the 2–3 years I have been using the SANRAL mobile app, every enquiry I logged was properly resolved. I have never before encountered such persistent issues or such poor customer service.

I kindly request that this matter be properly addressed and resolved. Please refrain from closing the enquiries until the issue has been fully rectified.