Poor sensoring and customer relations

Since December 2018, I have been having an issue with my etag sensoring only at marikana plaza when going back to pretoria . I have been in contact with Lazarus Serumula (manager) via emails and call. During the struggle occasions, I got out of my car to talk to the staff and the driver scolded me saying that I'm a tsotsi. Lazarus was also made of the issue but did nothing as a manager. Till today(27/07/2019),no communication or correction has been done even though Lazarus said that the matter has been escalated to sanral technicians