Not to be blamed!

Sanral and it's systems, is a joke sometimes, for two reasons. 1. Last year (2024) Nov I changed my bank card. I was able to add it on my Sanral app/account and was able to topup. When I tried again to topup again in Dec, the app said that my card details were incorrect. Tried several times but no joy. I was surprised why, since I was and still able to use my card details on other online purchases. When I contacted Sanral, they said I must talk to my bank, as there are no problems from their side. I talked to TYMEBANK and they confirmed that nothing is wrong from the bank side. Giving this feedback to Sanral, they insisted that nothing wrong on their side. 2. Since I couldn't use my card to topup, I had to settle in using EFT (Payshap). Even though the money gets to their account but sometimes I have to follow up and ask why it doesn't reflect on my Sanral account. The last straw is the recent EFT that I did on the morning of 30 Apr. Even today, 3rd of May, it hasn't appeared on my Sanral app. As a result, I couldn't go through one of the toll gates yesterday afternoon, as my balance was -R13.00