NO EFFORT TO CORRECT WRONG TRANSACTIONS

It's no wonder that South Africans refuse to pay e-toll.

In September 2015 e-toll transactions of a truck was allocated to my Toyota Tazz due to a confusion with number plates. I picked it up in January 2016. As instructed by the customer Service operator I followed the procedure to dispute these transactions.

We completed the representation form, attached copies of the transactions with photos of the truck from the e toll website, the registration documents and a photo of my Tazz and a sworn affidavit. I sent all these documents with registered post to the Sanrol e-toll offices in Centurion in January 2016. I even have proof from the Postnet tracking system that the documents were received at the Sanral office in Centurion (even the name of the staff member who received the documents can be seen on the tracking record) on 2 February 2016.

Guess what - it's 2018 and still, after all the proof provided and numerous phone calls and emails to Sanral e-toll for 2 years, the issue is not resolved. Every time I contact the customer services I'm promised the issue will be resolved, I got an email and after two weeks the whole process starts all over again.

The easy way out is to pay the outstanding amount, but it's not the right thing to do. Sanral is quick to charge money and increase tollgate fees constantly, but don't do anything to correct their errors.

Shame on you.