Mobile App/Website not working outside borders of South Africa

My business has been using E-toll for over a year and due to the nature of the business I travel outside of South Africa often. For the last year Sanral Mobile App as well the www.sanral.co.za/e-toll ("manage my e-toll account") has allowed me to top up outside the Republic of South Africa.

Since last week neither the App or the Webpage allows you access if you are outside the country. The feedback I received from SANRAL is that it has never worked outside the country, which I know from personal experience it is not true. If this has changed SANRAL needs to communicate to businesses in advance so arrangements can be made before you have vehicles standing on the side of the road.

If this is a new policy, I personally think it is very shortsighted of the South African Road Agency as business owners/managers travel outside of the borders of South Africa.

A detailed explanation from SANRAL E-toll would be grateful.