Mediocre IT system

it's surprising that despite the fact that only a small percentage of South African motorists are paying their etoll bills the entity still fails to at least improve their IT system just to encourage those paying customers to remain motivated to pay. Just this past weekend when i tried logging into my Sanral account I just couldnt log in despite using the very same old username and password. All i could see was" Invalid details entered" which is BS*** as I never changed those login details recently and if the password expires after a certain number of days why then why I not sent a courtesy email or even an sms to advise me of such. My initial password was just four characters long which was automatically generated for me by your system. Now I couldnt top-up my account and had to queue at every toll on N1 North due to your stupid zIT system in place. Sometimes i wonder why am I still paying for this nonsense.