Irregularities with respect to accounts

<p>I could not understand my account for May, and so called the call centre. They told me if I paid a certain amount I would be in the clear. But the Website told me another amount. I paid it all. I thought if I went onto the website before the end of June, I would be able to pay the discounted amount seeing as the full amount had now been paid. I paid R166 even though the account was only for R127.14 (I have tried to upload accounts but your website does not accept PDF files).</p> <p>I have just received an account, saying if I pay it before 9 June, then I will recieve a discount! So how does their accounts division work? How can I be paid up on 29 May 2017, but have to pay my next account before 9 June in order to qualify for the discount? I also cannot understand it, considering the back says I need to pay R3.33 standard tariff or R6.66 alternate tariff, but the front of the bill says I owe ) or R56.97 if not paid by 9 June. I cannot understand where this amount (the additional R50 or R30) comes from.</p> <p> </p> <p>Also, I paid for items from January 2016 in May 2017, despite having kept paying on a monthly basis. How do they account for suddenly sending year old items? and how is it that NOWHERE on the account do they input what you have paid? How are we supposed to keep track (and for that matter, how do we know they are keeping track?)</p> <p> </p> <p>I think there are serious irregularities going on in SANRAL's accounts department.</p>